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Casino

The articles in this section are only relevant to casino queries.

Account

  • UK Bet Limits
  • How do I re-open my account?
  • How do I register a new card?
  • How do I view my gameplay history?
  • Update communications preferences
  • I forgot my password
See all 19 articles

Bonus & Promotions

  • Do I have any bonus spins on my account?
  • Welcome Bonuses – How to Claim Your Welcome Bonus
  • Where can I see my current bonuses and wagering progress?
  • How do I remove or delete a bonus?
  • Wagering?
  • What are bonuses?
See all 7 articles

Deposit

  • Deposits — troubleshooting
  • What is the minimum deposit?
  • Why is my deposit not showing in my account?
  • What payment methods can I use?
  • How do I deposit?

Responsible Gaming

  • I am spending too much time gambling
  • I am spending too much money

Technical Issues & Resolutions

  • I've been disconnected during a game, what do I do
  • My games are not working
  • My games are slow/lagging
  • My games are freezing/frozen
  • I am experiencing a technical issue
  • What do I do if I've been disconnected from a poker game/tournament?
See all 7 articles

Withdrawal

  • How do I view my transaction history?
  • Track pending withdrawal
  • How to withdraw from my account
  • Are there any fees for withdrawal?
  • Why is my withdrawal pending?
  • Why was my withdrawal request cancelled?
See all 8 articles
Karamba Help Center home page
Karamba is a brand managed by White Hat Gaming Limited (Company). The Company is registered in accordance with Maltese law with registration no. C73232 whose registered office is 85 St John Street, Valletta, VLT1165, Malta. The Company is licensed and regulated: (i) in Great Britain by the Gambling Commission under account number 52894 (ii) by The Malta Gaming Authority under licence number MGA/B2C/370/2017 (issued 01/08/2018) for all other customers. Gambling can be addictive. Play responsibly. For further information on the risks associated with gambling, read our responsible gambling policy. Underage gambling is an offence.